Wayfinding - a comprehensive guide

Author: Muriel

Dec. 09, 2024

Wayfinding - a comprehensive guide

Finding your way in an unknown building or environment can be tricky, especially if you&#;re there for the first time. Fortunately, finding your way can be streamlined through various tools, among which the discipline known as wayfinding is the most important one. In this post, we will show you (with examples) what wayfinding is all about. 

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Imagine a typical situation &#; you enter a large building or go to the business area. You&#;re looking for a specific company &#; located in a specific building on a particular floor. How do you get there? You can use guidelines on the company&#;s website (provided they offer such a convenience), download or use a map on your smartphone, or use signage that&#;s most likely available in the area. This signage, helping you find your way to the desired place, plays a major role in wayfinding. 

What is wayfinding? 

In general, it&#;s a discipline or a process people use to locate themselves in a given physical space and navigate to a desired location. For us, as branding professionals, wayfinding is an essential element of branding, especially for companies operating at least partly from the office. Typically, we can divide the process of finding a way into four major stages

  1. Orientation (you try to determine your location) 
  1. Route decision (you analyse different options for getting to your destination) 
  1. Route monitoring (you&#;re on your way, and you use different orientation points to ensure you are still heading towards the destination) 
  1. Destination recognition (the destination is in your sight) 

Going further, wayfinding comprises three basic tools: 

  • Signage located in different places of a given building/area 
  • Mobile apps 
  • Interactive kiosks 

Let&#;s have a closer look at each tool. 

SIGNAGE 

The first kind of wayfinding tool is based on physical signage located in different places, e.g., near the entrance, on every floor, in or near elevators, etc. You can place signage on the ground, on a wall or as a standalone totem. Moreover, such signage can be backlit to offer support 24/7. 

Image source: https://www.pinterest.ca/pin/the-post-oak-hotel-at-uptown-houston-placemaking-totem-sign&#;/ 

MOBILE APPS 

Finding your way at a large airport can be tricky. That&#;s why, in , two London airports, Heathrow and Gatwick, started offering the world&#;s first wayfinding app based on augmented reality (AR). This app uses beacons located in different places within the airport, helping locate each user and direct them to a desired destination (e.g., a gate or a check-in counter). 

Image source: https://interestingengineering.com/culture/gatwick-airport-uses-augmented-reality-help-catching-flights 

INTERACTIVE KIOSKS 

They are a common sight in every shopping mall, but also in other locations. Interactive kiosks help visitors, passengers and customers: 

  1. Determine their current position 
  1. Discover the list of available stores/services/companies/amenities 
  1. Find the way to a desired location 
  1. Use other features (e.g., purchase a ticket) 
Image source: Source: https://cloud.googleblog.com//01/Madison-Fifth-builds-interactive-mall-experiences-for-kiosks-and-mobile-using-Google-Maps-APIs.html 

For instance, Liberty Center in Cincinnati uses this kind of direction for everyone who visits the place. Moreover, you can easily integrate their system (delivered in cooperation with Google) with mobile devices (without downloading any software). Liberty Center&#;s kiosks detect a given visitor&#;s location and give them interactive walking directions in real-time. In other words, this system works like an indoor GPS. 

THREE TYPES OF SIGNS 

Generally speaking, we can distinguish three basic types of signs used for wayfinding purposes: 

Directional signs (directing visitors to a specific location)Identification signs (describing the current location) Warning signs (indicating safety/emergency solutions) 

WHERE IS WAYFINDING USED? 

In a sentence? Basically, wherever it&#;s easy to get lost. Typical applications of wayfinding tools comprise the following locations: 

  • Business districts 
  • Office buildings 
  • Large apartment buildings 
  • Airports 
  • Train and bus stations 
  • Hotels 
  • Shopping malls 
  • Amusement parks 
  • Hospitals and clinics 
  • Car parks
  • Sports stadiums 

Follow the ABB&#;s wayfinding design and be sure to stay on track- check out our case study.

see the case

Wayfinding principles 

A wayfinding system has to be, above all, useful and intuitive. Sticking to the principles we outline in this article will help you ensure the majority of your visitors/customers have no problem finding their way or getting to their destination. 

DON&#;T LOSE YOUR BRANDING 

You need to remember that wayfinding is an integral element of branding, which in turn, is a comprehensive process of building image and brand awareness. That said, good wayfinding is based on an existing brand or creates a separate building&#;s brand. It touches on the facility&#;s history, place, city, and purposes and uses these elements to create something new and creative. 

That&#;s exactly what we did with our wayfinding signage system for ABB. Read more about this project. 

START WITH RESEARCH 

Before you start designing any part of your wayfinding system, you need to analyse the premises. Where is the wayfinding information needed? What kind of wayfinding system will work best in your case? Do you have to include some special needs of people visiting your building (e.g., visually impaired or disabled)? 

Image source: https://www.teiresias.muni.cz/en/library-and-publishing/services/producing-navigation-signage 

MAKE SURE YOUR DIRECTIONS ARE EASY TO LOCATE AND UNDERSTAND 

Firstly, always use a straightforward design for your signs so that many people can easily understand them. Secondly, don&#;t include too much information; stick to short messages and names. Thirdly, use a sans-serif typeface, which is usually more legible. Moreover, use wide letter proportions and clear spaces to ensure good readability. Bilingual signage is also a good idea if you know people are speaking different languages in your building. Here is a good example of a Canadian airport with signage in two languages &#; English and French: 

Image source: https://www.pinterest.ca/pin/kelowna-bilingual-signage&#;/  

As you can see, the sign also includes a commonly-understood icon of a plane taking off. These icons play a crucial role in every international environment. 

However, location is also important. In general, signage should be located in sight so that it can be quickly located. In addition, you can also consider using non-standard locations such as the ground/floor. Here is a good example of such signage used at Milano Malpensa airport:  

Such signs can be very useful if you want your visitors to follow a specific path to their destination, for instance.  

PICK THE RIGHT COLOURS 

Colours play a big role in all safety signs:

  • Mandatory signs are usually blue 
  • Prohibition and fire safety signs are red 
  • Warning signs are yellow 
  • First aid and emergency exit signs are green. 

When it comes to wayfinding, you have more flexibility. However, it is important to use colours that enable a clear and quick understanding of what you want to show or convey. Ensure the contrast is sufficient and that the used colours are not aggressive (trying to read signage made in aggressive, vibrant colours is tiresome). 

Additionally, it&#;s better to use calm, earthly colours in places like clinics, hospitals, SPAs, etc. where you usually want people to be calm and in a good mood. 

Image source: https://www.digitalsignagetoday.com/blogs/top-10-ways-to-use-digital-signage-in-a-hospital-2/ 

BE CONSISTENT

 

Every element of your wayfinding system should be designed in the same way. The human brain looks for patterns everywhere. Using different signs, colours or fonts will only confuse your visitors.  

THE GESTALT THEORY 

Gestalt psychology focuses on how the human mind organises and interprets visual data. We can distinguish six crucial Gestalt principles that are used in wayfinding and design in general:  

  • Similarity: We discussed this principle in the previous heading. All signage elements should be visually grouped (i.e., they have to be of the same design). 
  • Continuation: A human brain is always looking for the simplest path. Therefore, your signage should always offer the shortest, most straightforward way to the destination. 
  • Closure: Again, a human brain tries to fill in the missing parts of a design. While this can be used to play with viewers, make sure your signage has a clear starting and ending point and the whole sign is visible.  
  • Proximity: If you want to group several elements together (e.g., amenities available on a given floor), make sure they are grouped and separated from the rest. Don&#;t put everything together, as this will cause more confusion. 
  • Figure/ground: The hard and fast rule is that the human brain interprets all the image&#;s large areas as the (back)ground and the smaller ones as the figure. Use this principle to ensure your signage can be easily distinguished from the background.  
  • Symmetry and order (also referred to as prägnanz): That&#;s what our brains look for when analysing images. For example, when you take a look at the mail/envelope icon, you immediately see &#;what you&#;re supposed to&#; &#; an envelope, not four overlapping triangles. That&#;s why you should use signs and icons that are already in use and not &#;invent&#; new ones just to stand out from the competition. When it comes to wayfinding, being overly creative is NOT the way. 

Benefits of wayfinding 

There are several benefits of a well-designed wayfinding system: 

  • Good CX: No one wants to feel lost or disoriented. With a clear, easy-to-read signage system, your visitors/customers feel safe in your building/area, and they don&#;t have to ask people for instructions (no one really likes to do that!). This significantly contributes to their overall experience. 
  • Time savings: Trying to find the desired location can take a lot of time. With a good signage system, no one wastes time figuring out where they are. 
  • Marketing purposes: Signs directing to specific companies/points can help those entities get more visitors/customers. Imagine a typical situation &#; you walk into a new shopping mall, and signage shows that you can find your favourite store in this mall. This knowledge can encourage you to drop by, even if it wasn&#;t your initial intention. 
  • Safety: Signage can (and should) be used to indicate all emergency exits, first aids and other solutions and places designed for visitors&#; safety. This way, people trying to find a given location automatically get acquainted with the evacuation plan for a given area. 

Wayfinding &#; wrapping up 

In conclusion, our experience here at Admind shows that more and more companies discern the potential of a well-designed wayfinding system. They start treating it as an internal part of their branding. From our perspective, that&#;s the best approach you can adopt. 

If you want to design a wayfinding system for your company: 

  1. Stick to the principles and guidelines outlined in this article. 
  1. Make sure your signage is easy to understand for different groups of people. 
  1. Opt for commonly-used icons, make your typography easy to read and place signs in all the crucial locations. 

This way, you will make your building/facility safer and easier to navigate. And that&#;s the whole point of every signage system out there. 

If you are looking for more details, kindly visit zigo.

Key takeaways:

  1. When considering wayfinding design in your office or a building, take into account directional, identification, and warning signs.
  2. Always use a straightforward design for your signs so that many people can easily understand them. Don&#;t include too much information; stick to short messages and names.
  3. Use a sans-serif typeface, which is usually more legible. Use wide letter proportions and clear spaces to ensure good readability. Bilingual signage is also a good idea.
  4. There are several benefits of a well-designed wayfinding system. Some of them are: good Customer Experience, safety, time savings (for your employees, visitors, and customers), and marketing - signs directing to specific companies/points can help those entities get more visitors/customers.

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Considerations for designing a way finding system

NAVIGATING PEOPLE THROUGH PLACE

Wayfinding design is the art and science of using signs, symbols, color, and type to enable people to easily navigate a place. Wayfinding design is particularly essential in built environments since it provides the visual clues that assist visitors in reaching their goals with ease. In each project, we collaborate closely with the key stakeholders and other design consultants. Adept Creative is capable of creating visual wayfinding systems that reflect the project&#;s brand voice.

We categorize wayfinding signage as either Vehicular or Pedestrian, beginning with a traffic flow study to assess how people will move through cities and into places. After thorough study, a methodical design procedure is investigated from diverse viewpoints in order to produce an inclusive wayfinding signage system that can serve the community as well as stand the test of time

Identify Your Goals For Your Wayfinding Project 

There are many variables to consider when selecting a wayfinding system for your business &#; but this does not imply it has to be difficult. Factors to consider when choosing a wayfinding system include your overall scope, objectives, ADA requirements, branding, future needs, and the use of environmental visuals in place of traditional signage.

How are you going to get the people from one point to another?

Wayfinding systems help you guide your guests throughout the exterior and interior areas of your brand space. Furthermore, these sign systems can help ease frustration and provide guidance in stressful environments such as hospitals or medical offices. Wayfinding helps your guests and visitors get where they&#;d like to go!

Defining your wayfinding system&#;s tactics will assist you in focusing on which sign products to include into your plan. What are you hoping to accomplish with your brand location? What role will signage play in helping visitors get to where they need to go? Is it just for navigation, or do you want it to aid with traffic flow as well? Have you considered the significance of ADA considerations for your signage? These answers might differ depending on the setting and internal requirements.

A major healthcare facility, for example, will require different signage from a tiny dentistry with just a few corridors. A hospital campus would need a full exterior parking sign system to allow visitors to easily locate suitable parking and enter the facilities on time. Meanwhile, a dentist&#;s signage might simply include a few designated parking signs and perhaps some directional assistance, but nothing like a parking garage or satellite lot. Furthermore, the sign designs for a local church versus an airport in the same region would be quite different.

Determine The Scope of Your Project

The scope of a wayfinding system is one of the first things to consider before getting into the specifics of the project. How big will the project be? The following are several factors to think about while designing your signage: time, technology, materials, cost, design, branding considerations, and production.

  • How soon will you require the finished wayfinding system?
  • What materials are going to be used in this sign package?
  • Allowable costs for the wayfinding signs.
  • Will your company design or will you need to hire pro designers?
  • How will you incorporate brand messaging into the signage?
  • Do they have access to other tools similar to these and at their disposal?

When it comes to outfitting a facility or campus, you have a lot of options for signage. It&#;s critical to discuss both the interior and external elements of your wayfinding plan with your manufacturer when you do.

Interior Signage for Wayfinding Project 

Interior signs, which include everything from lobby directories and overhead directional signage to room and floor numbering, ensure that your visitors are never bewildered while in your brand space. The use of interior signs in large facilities such as academic institutions and corporation offices is beneficial. Whether it&#;s making your first 8 a.m. class, keeping an appointment or meeting on time, or establishing a reliable navigation system can assist with irritation in stressful situations and ensure that your visitors get where they need to go correctly. The quality of being able to easily navigate an interior space will increase the likelihood of them coming back again.

Exterior Signage for Wayfinding System

The entrance and directional signage you use can have a significant impact on the impression your visitors get of your home. An outdoor wayfinding bundle includes building numbers, names, regulatory and parking signs. They&#;ll be able to find their way to wherever they&#;re going in a simple and stress-free manner, generating goodwill and client gratification. Parking signs are critical

Plan ahead

Will this wayfinding system need to be added on to later on? When you entrust your wayfinding system to someone else, be sure to discuss what your future requirements may be. It might save you money in the long run based on the project as a whole.

Sign systems may be set up all at once or over a period of time that is appropriate for your brand&#;s objectives. When you start the process, ordering a complete wayfinding package might sometimes save money and time. For example, you might need three halls to have room signs installed. However, you intend on doing this one corridor at a time.

Understanding the ADA Requirements for Wayfinding Systems

There are several active components to consider when designing a ADA compliant wayfinding system. Braille and raised lettering are two significant distinctions that distinguish interior wayfinding signage. However, it goes further than that. Sign height, sign size, type of font, and contrast of font to backer all have specific guidelines.

It&#;s also critical to evaluate ADA standards for exterior wayfinding. Yes, generally there will be no braille or raised letters &#; but accessibility goes beyond that. ADA criteria assist anybody with a disability in gaining access to your brand&#;s environment. This implies that the ADA doesn&#;t stop when you enter a facility; it starts the moment someone approaches your company.

What does this mean for exterior signage? Exterior signs must adhere to a number of criteria, including size, color, contrast, and height. Furthermore, it must be easily readable by individuals with limited vision. Signage standards for the disabled are more stringent than those for the general public. Let&#;s talk about font type, size, and color.

Legibility in Wayfinding

The Department of Justice&#;s ADA standards, as well as Chapter 7, define specific criteria for signage regarding case, style, height, proportion, spacing, and thickness. All characters should be uppercase. The font style should be sans serif. Sign font should not be italicized, oblisked, script-style or otherwise

As you can see, producing sign fonts that are ADA compliant entails a lot of complex work! Going over all of the additional sections in detail would take quite some time. The point I would like to get across by showing these guidelines is how in depth the details for ADA text are. If you&#;d like to see the entirety of the signage guidelines, you can find them here.

Having a professional on board to assist you in determining what you need and don&#;t require in this sector is quite beneficial. The information and wisdom provided can help you save hundreds of man-hours and dollars throughout the manufacturing process. The Adept Creative team has a strong grasp on user-focused design, with an understanding of both the Americans with Disabilities Act and the ADA&#;s Standards for Accessible Design. We understand what it takes to create a space that is open to everyone, including those with visual impairments, hearing issues, and mobility difficulties.

Way finding Signage Design

The signage and graphics system is an essential component of a wayfinding system. Signage is often the lifeline of any kind of wayfinding system. Buildings, lighting, and landscaping assist and guide, but in complicated circumstances it&#;s usually signage that people seek for guidance. The dynamic of this may contribute to the misunderstanding that wayfinding refers specifically to signage in an environment. The fewer signs are required as a result of the greater attention paid to wayfinding, according to many professionals. The signage system just translates the environment for the spectator. If the decodes itself for the observer, then there is no need for signs.

Signage can be broken down into four classifications: Directional, Informational, Identification, and Regulatory. Directional signs typically direct the eye in the direction of one or more places. If it has an arrow, it&#;s almost certainly a directional sign.Informational signs work in tandem with Directional signs to convey the majority of wayfinding information. The heroes of the informative signs are maps, diagrams, and indices. When utilized alongside directional signage, they can answer two key wayfinding questions: &#;Where am I in relation to my destination?&#; and &#;Which direction should I go to arrive at my objective

Directional

Informational

Identification

Regulatory

Using Directional Signage to Build Brand Cohesion

A walkwaysign should be functional, attractive, and consistent. It&#;s also important for branding since it allows you to tell your story in a space and reach prospective consumers. Logos, colors, textures that represent your company are a fantastic approach to get visitors interested in your brand. What does this look like when seen through the lens of a wayfinding system? One might believe that sticking to corporate colors, liberally utilizing your logo, and upholding your firm&#;s vision on all of your signage is a good idea. You

Do you have a children&#;s area in your ICU? Perhaps you&#;ll want to use a more interesting texture or a more fun signage backer. In the legal world, you would keep things neat and basic across the board.. 

In place of traditional wayfinding, use environmental graphics.

Environmental graphics may be a beautiful, cost-effective alternative to conventional wayfinding technology. A typical business area may become an immersive, branded environment when wrapped with high-quality images. Arrows on the floor of airports or directional cues in museums are two excellent examples of how to use environmental graphics to assist in navigation. Arrows on the floor of airports or directional pointers incorporated into museum walls may help keep the circulation of foot travelers going without drawing attention away from exhibits. When utilizing environmental graphics to lead your audience, it&#;s simple to incorporate subtle influences of corporate culture like quotations, history, and branding cues.

The Value of a Well-Executed Wayfinding System

By implementing a well-planned wayfinding system, you can improve customer satisfaction and your brand image. Additionally, using environmental graphics in place of traditional signage can give your business an edge over the competition.

If you&#;re looking for a partner to help you with your wayfinding needs, look no further than Adept Creative. We have experience in designing and implementing signage and environmental graphics that not only help guests find their way, but also infuse your brand personality into the process. Give us a call today &#; we&#;d love to hear from you!

The company is the world’s best Wayfinding System Design supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.

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